duniavegas Casino & Sportsbook Data Care

This page describes what we collect when you use duniavegas and how we keep that data protected. When you access our platform — whether from Jakarta, Surabaya, or any supported location — you share information with us. We explain how we handle it, who has access, and what rights you have.

Our duniavegas service processes payment details (DANA, e-wallet, mobile banking, local payment, and others), account credentials, betting history, and device data. We do this to run the platform, prevent fraud, and meet legal requirements in your region. This policy sets out our commitments on data security, retention, and your control.

What we collect and why

When you register with duniavegas, we collect your email address, full name, date of birth, and phone number. We also request an ID number and proof of address to verify your identity — this is how we comply with local gaming laws and prevent underage access.

During gameplay and payment flows, we record:

We collect this data to deliver the service, detect fraud, process withdrawals, and meet anti-money-laundering rules set by Indonesian regulators.

How we share your data

We do not sell your data. We share it only when required by law or to run duniavegas:

All third-party partners are bound by data protection agreements. They cannot use your data for marketing or other purposes.

How long we keep your data

Account data — email, name, ID — is retained for as long as your duniavegas account exists. After account closure, we keep it for seven years to comply with anti-money-laundering laws.

Payment records are stored for ten years in case of withdrawal disputes or chargebacks. Betting history is kept for six months unless you delete your account earlier.

Device logs (IP, browser data) are cleared after 90 days unless an investigation is ongoing.

Your rights and our guarantees

Account access: You can download a copy of your personal data at any time from your duniavegas account settings. Contact support if you need help.

You have the right to request corrections to your personal information, request deletion (subject to legal holds), and withdraw consent to receive marketing emails. We respond to such requests within 14 calendar days.

We encrypt all data in transit using industry-standard TLS. Payment details are tokenized — we do not store full card or bank account numbers. Our staff access your data only when necessary to resolve account or payment issues.

If you believe your duniavegas account has been compromised, contact our support team immediately. We can reset your password, review login activity, and help secure your account within one business day.

Cookies and tracking

duniavegas uses cookies to keep you logged in, remember your preferences, and detect fraudulent activity. We do not use cookies for cross-site tracking or third-party advertising.

You can disable cookies in your browser settings, but this may limit platform functionality — for example, you will need to log in again on each visit.

Contact duniavegas

If you have questions about how we handle your data, or if you wish to exercise your rights, contact our data protection team:

This policy was last updated in January 2025. We will notify you of material changes via email.

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